Frequently Asked Questions
Everything you need to know about shopping with IN GOOD COMPANY.
What is your shipping policy and delivery timeline?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Simply visit our Returns Portal to start your request.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are your garments sustainably produced?
At IN GOOD COMPANY, we prioritize ethical manufacturing and high-quality materials designed to last. We work closely with our suppliers to ensure fair labor practices and minimize environmental impact.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.